Financial ombudsman’s reach extended

Consumers with grievances against their financial institutions dating back to the period covered by the Hayne Royal Commission have an opportunity to lodge complaints with the Australian Financial Complaints Authority, following a move to extend the ombudsman’s jurisdiction. The Australian…

Kavanagh

The level of trust in financial institutions has dropped sharply as a result of the Hayne Royal Commission’s revelations of widespread misconduct in the industry. People are increasingly likely to shun advice and manage their financial affairs themselves. But financial…

Kavanagh

Consumers who are disappointed with the Government’s move to sidestep the Hayne Royal Commission’s recommendation on mortgage broker commissions can take comfort from developments elsewhere. The Australian Banking Association gave an update last week on work its members have been…